Telemarketing. Second wind. A new approach to communicating with clients

The book "Telemarketing. Second Wind" is a guide for everyone who wants to master and improve telephone sales skills. Galina Khustova, an international trainer with 20 years of experience in the contact center industry, shares her professional knowledge on how to overcome the fear of cold calling and turn every conversation into a successful sales opportunity.
In the book you will find analysis of real dialogues for error analysis, a formula for guaranteed
sales regardless of the sphere and product and rules for building relationships with a person,
who was not expecting your call and does not intend to continue communication.
The guide is built on practical communication tools that will allow you to not just leave
to a new level in the art of telesales, but also to enjoy every call.