Sincere Service. How to Motivate Employees to Do More for the Client than Enough. Even When the Boss is Not Watching
A satisfied client will definitely return again. To ensure client satisfaction, a high level of service must be created. But how to achieve a true, sincere attitude towards the client from employees? Maxim Nedyakin — a consultant on service and... company development, has vast practical experience. In the book, he analyzes in detail examples of management from Russian companies and explains how to create a truly client-oriented service without using strict regulations and punishments.
Author: Максим Недякин
Printhouse: Eksmo
Series: Business in Russian. Practical books from the best Russian experts
Age restrictions: 12+
Year of publication: 2025
ISBN: 9785042010095
Number of pages: 224
Size: 228x179x17 mm
Cover type: hard
Weight: 474 g
ID: 1702342
free
€ 9.99
free from € 80.00
free
€ 9.99
free from € 80.00
