Sincere Service. How to Motivate Employees to Do More for the Client than Enough. Even When the Boss is Not Watching

A satisfied client will definitely return again. To ensure client satisfaction, a high level of service must be created. But how to achieve a true, sincere attitude towards the client from employees? Maxim Nedyakin — a consultant on service and company development, has vast practical experience. In the book, he analyzes in detail examples of management from Russian companies and explains how to create a truly client-oriented service without using strict regulations and punishments.