Sincere Service. How to Motivate Employees to Do More for the Client than Enough. Even When the Boss is Not Watching

Sincere Service. How to Motivate Employees to Do More for the Client than Enough. Even When the Boss is Not Watching

A satisfied client will definitely return again. To ensure client satisfaction, a high level of service must be created. But how to achieve a true, sincere attitude towards the client from employees? Maxim Nedyakin — a consultant on service and... company development, has vast practical experience. In the book, he analyzes in detail examples of management from Russian companies and explains how to create a truly client-oriented service without using strict regulations and punishments.

Author: Максим Недякин

Printhouse: Eksmo

Series: Business in Russian. Practical books from the best Russian experts

Age restrictions: 12+

Year of publication: 2025

ISBN: 9785042010095

Number of pages: 224

Size: 228x179x17 mm

Cover type: hard

Weight: 474 g

ID: 1702342

A satisfied client will definitely return again. To ensure client satisfaction, a high level of service must be created. But how to achieve a true, sincere attitude towards the client from employees? Maxim Nedyakin — a consultant on service and company development, has vast practical experience. In the book, he analyzes in detail examples of management from Russian companies and explains how to create a truly client-oriented service without using strict regulations and punishments.

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