Super Communicators. How to Win in Business and Personal Negotiations Using the Methods of the CIA, NASA, and Business Mediators

There are people who can get anyone talking. They can convince jurors, recruit spies, reconcile spouses, or persuade skeptics to get vaccinated. What is their secret? They know for sure: most misunderstandings arise not from complexity, but because people are having different conversations. One seeks a solution, another seeks empathy, the third seeks recognition. By learning to recognize these types of conversations, one can change the outcome of almost any discussion. And become that super communicator.