Clientocracy: when business works for the customer. How to build a system for anti-fragile profit

Andrey Krivenko, Valery Razgulyayev, Nikolai Popovich, Alexander Bashkov, Yuri Gamonin, Ekaterina Shamaeva, Andrey Golovin

The first book on clientocracy — a domestic methodology for business management.

The book teaches how to build a business that operates like a living organism: employees take initiative, and decisions are made instantly, based on the needs of the client, rather than top-down directives.

Clientocracy was developed by the consulting company Beyond Taylor, which grew out of "VkusVill". This methodology has been implemented not only in "VkusVill", where it was recognized as the foundation of the company's success and the name was patented, but also in "HimRare", "Agama", Roskachestvo, "Divan.ru", "Sravni.ru", "Dodo" and other companies.