Five Languages of Apology

It seems that nothing could be simpler: to casually throw out an "I’m sorry" to an unfamiliar passerby and receive a reply of "You’re welcome" or a similar short response in return. But there are situations when it’s not so... easy to apologize and not so simple to obtain forgiveness. In reality, the type of relationship based on "to apologize - to forgive" permeates all human society; forgiveness is sought not only by individuals from each other but also by entire countries. The authors of this book believe that our world would become much better if we all learned to sincerely ask for forgiveness, and thus they offer readers various paths leading to the restoration of good relationships among people, based on the ability to apologize and forgive.