I've Had Enough! 325 Words and Phrases for Dealing with Unbearable Colleagues, Employees, and Bosses

At work, we often have to deal with whiners, underachievers, bullies, slackers, provocateurs, and just plain fools! And we need to communicate with all of them without crossing the line of politeness. Rene Evenson, a former top manager and communications specialist, shares how to establish contact with the most toxic colleagues. It doesn't matter if the interlocutor is ranked higher, lower, or at the same level as you. The author of the book offers 325 words and phrases to help you negotiate with any team member. And to do it as elegantly and sustainably as possible! In the book, you will find: - 30 behavior models of people in work conditions. - 5 steps to resolve any conflict. - 35 dialogue examples for practicing the theory. - 31 sections of food for thought with interesting facts about communication.