The Master of Communication. A Complete Guide to Effective Communication in Life and Work

Everything in your life — career, love, prosperity — depends on one main thing: communication skills. Meanwhile, 9 out of 10 people operate on autopilot, missing opportunities and creating conflicts where they can be easily avoided. This book is a systematic training on effective communication: you will analyze your blind spots, master working techniques, and obtain a complete set of tools for managing any conversation.
Robert Bolton, a communication expert, examines 12 barriers to communication and provides a structured system of four blocks of skills: from reflective listening to confident self-expression. For over 40 years, the author has taught these skills to managers, educators, and couples, and his works on communicative psychology have become international bestsellers.

After reading, you will:
• replace irritant words with phrases that promote collaboration;
• learn to assert boundaries without aggression or guilt;
• be able to instantly read the hidden meanings and body language of your interlocutor;
• resolve sharp disagreements, considering the interests of both sides.
• build relationships where everyone feels heard.