Negotiations from the Heart. A Simple Technology for Successful Communication

Negotiations do not only happen in oval offices. You negotiate cleaning the room with your child, vacation dates with your partner, a discount on tomatoes with the seller. And each time you find yourself in a three-dimensional negotiation space that, according to Tatyana Muzhitskaya, consists of tasks, relationships, and energy. Tasks are the goals of communication, relationships are the style of interaction among participants, and energy is their state. To ensure that communication is effective, it is important to strike a balance in all three areas. For this, the author offers a simple step-by-step technology. Mastering it can change your attitude towards negotiations. They can become both effective and interesting. It is no coincidence that the book is called "Negotiations from the Heart".

From the book, you will also learn that, in addition to the quality of arguments, communication is influenced by:

— the chosen place at the table;

— proper use of disagreements and contradictions;

— the "third wheel" and other inhabitants of the negotiation space;

— adult "magic words";

— and sometimes even avocado, a glass table, and mom.