BDSM in Business Processes. How to Properly Improve Processes to Bring Joy to Clients and Teams, Not Pain

BDSM — is an acronym that hides the main pain points of business: Bureaucracy, Digital, Management System, and Mindset. That is, unjustifiably complicated procedures and non-functioning rules, useless IT solutions, lack of clear and understandable goals, and indifference of managers and employees to the problems of clients and the company. Each of these areas devours money and time. However, no matter how obvious the problem may seem, finding and eliminating it is not that simple.

Alexander Sorochan offers a step-by-step algorithm for optimizing business processes - from diagnosis to implementation. All of the author's recommendations are based on advanced management approaches and global practices. After reading, you will learn how to: — search for the root cause of the problem; — assemble a strong team for a specific project; — define the boundaries and logic of the process; — implement only necessary and proven solutions; — calculate and control the achievement of improvement results.