Simple Complex Conversation. A Model of Easy and Effective Communication

This book offers a scientifically grounded approach to communication and teaches how to speak, listen, understand, and influence using the Harvard method, tested by thousands of students.

The author - Alison Brooks, a professor at Harvard Business School - has been... researching communication for over ten years, teaches a flagship course on negotiations, and consults organizations and leaders. Her focus is on real conversations: between colleagues, partners, family members, and other participants in dialogues in both work and personal contexts.

Based on these observations, Alison Brooks developed the TALK system - a model in which communication is presented as a managed structure of four elements: "Topics," "Questions," "Ease," "Kindness," making any conversation clearer and more valuable. You will learn how to build communication within the TALK framework, as well as find useful tools: practices, examples, and recommendations, which will make any conversation simpler and clearer.

After this book, you will find it easier to talk. About important, complex, personal matters - with anyone.