Effective Conflict. How to Protect Interests and Manage Complex Communication

A guide to conflict resolution from the professors of the Skolkovo School of Management and the Higher School of Economics. It will teach you how to cope with tension, manipulation, and pressure, and find a way out, even when it seems like everything has reached an impasse. If you are afraid of sharp situations and often struggle to deal with conflicts, you risk losing business relationships, projects, or status. And when we experience stress, we lose the ability to think clearly and make balanced decisions. With this book, you will no longer be stuck in the awkward "I should have replied differently". Unresolved, unspoken, ignored conflicts are the turning points that change relationships for the worse.