How to Communicate with Difficult People: Listening, Understanding, Negotiating, and Managing Emotions

We all occasionally encounter difficult people. It is not always possible to refuse uncomfortable communication with them, as they can be our relatives or colleagues, friends, or long-time acquaintances. Is it possible to live in harmony with them while keeping... the nerves for both them and ourselves?

The author of the book, Mike Ennesley, explains how to clearly and safely build communication with different types of difficult people: recognizing their goals and anticipating undesirable actions, noting key phrases that indicate that the conversation partner is about to go on the offensive; clearly defining boundaries, making your arguments persuasive, and properly expressing empathy and understanding. Each recommendation is supported by step-by-step instructions. By using the tools suggested by the author, you will learn to turn even the most challenging situations to your advantage.