How to Communicate with Difficult People: Listening, Understanding, Negotiating, and Managing Emotions
The author of the book, Mike Ennesley, explains how to clearly and safely build communication with different types of difficult people: recognizing their goals and anticipating undesirable actions, noting key phrases that indicate that the conversation partner is about to go on the offensive; clearly defining boundaries, making your arguments persuasive, and properly expressing empathy and understanding. Each recommendation is supported by step-by-step instructions. By using the tools suggested by the author, you will learn to turn even the most challenging situations to your advantage.
Author: ЭННЕСЛИ М.
Printhouse: Al'pina Pablisher
Series: Alpina: Psychology and Philosophy
Age restrictions: 12+
Year of publication: 2024
ISBN: 9785961492118
Number of pages: 218
Size: 70х100/32 mm
Cover type: Мягкая обложка
Weight: 176 g
ID: 1614649
from € 38.94
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