Lessons in Leadership - From a Pub. The Power of Emotional Intelligence

At first, Irwin Nugent talks about the difficulties he faced when becoming a leader and how they sparked his interest in the in-depth study of emotional intelligence.
In theory and practice, you will get acquainted with the four «pillars» of EQ.
— Awareness — the ability to recognize what emotions you are experiencing at any given moment and what signals your body is sending you. If you don't hear yourself well, you are unlikely to understand what other people are feeling.
— Self-Control — the «toolbox» that allows you to respond to a situation in the best possible way. For example, how to behave when you feel angry? Or how to act if your counterpart is overtaken by rage? By expanding your toolkit, you will learn to keep your head even in the most unpleasant, seemingly hopeless situations.
— Social Sensitivity — the ability to «read» what another person is feeling and to capture the mood of the group. This quality helps to understand the dynamics of relationships within the group.
— Relationship Management — establishing connections between people, constructively resolving conflicts, developing employees' skills, making decisions while considering others' opinions.
In the extensive appendix, you will find additional exercises to develop all aspects of emotional intelligence.