Kaizen. Heartfelt Hospitality
About providing clients with excellent service and giving them indescribable experiences. Together with the author, you will visit Japan and undergo practical training, during which you will find that there are no small details when working with people. You will... also learn the secrets of Japanese service standards, how to ask the right questions, work with the Kaizen calculator, and much, much more.
Author: Вячеслав Жеребцов
Printhouse: Al'pina Pablisher
Age restrictions: 0+
Year of publication: 2019
ISBN: 9785950096280
Number of pages: 56
Size: 235x163x4 mm
Cover type: soft
Weight: 445 g
ID: 441937
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