Real Powers: Employee Autonomy as the Key to Success

About the fantastic results that an organization can achieve when ordinary employees are able to independently solve almost any customer problem on the spot and immediately, without management intervention. Customers are not interested in corporate rules and regulations. Every buyer wants to be treated as a valued guest, to whom every effort is made.

The author explains how to make employees decisive and proactive and direct them towards the fanatical implementation of your business model.