Negotiating is not a problem. How to achieve your goals without conflicts and unnecessary concessions

«We are not even aware of the power that can be contained in our words and the intonation with which we pronounce them. Chris Voss compellingly reminds us of this». — Vyacheslav Surikov, columnist for the magazine «Expert»

«I do... not see much difference between a terrorist taking hostages and a real estate agent who is desperately trying to lower the price of your house», — claims Chris Voss on the pages of his book. The techniques that work in negotiations with the former also work with the latter. There is only one difference: when you are saving hostages, you cannot afford to stop halfway — agreeing to the release of, say, seven people out of ten and the death of the others. You must always go all the way. Achieve absolute victory regardless of the circumstances. The book «Negotiating is not a problem» is exactly about this.