Shipping and payment

ORDER PROCESSING TIME

Typically, order processing takes 1-2 business days. However, during peak periods, it may take up to 3-5 business days.

Items with the status "On Order" are requested directly from the publisher. In such cases, the waiting time is from 2 weeks.

We will inform you by email at each stage of order processing.

All orders are shipped from our warehouse in Latvia.

DELIVERY TIMES AND COSTS

In-store pickup at Berlin, Friedrichstraße 176-179, 10117 — free of charge. Delivery time — 5-7 business days after dispatch.

Orders are stored in the store for 7 days. If you cannot pick up your order on time, please contact the store.

Courier delivery — €9.99. For orders over €80 — free. Delivery time — 4-6 business days after dispatch.

PAYMENT METHODS

  • Cash on delivery at the store;
  • Bank transfer;
  • VISA, Mastercard, Paysera, Apple Pay;
  • Payment with an electronic gift card (only in the online store). You can order it in the "Gift Card" section.

EUROPEAN UNION COUNTRIES

Orders within the EU are delivered by DPD, HRX, DHL, Eksprespasts courier services.

Delivery costs are calculated individually for each country. You can find the exact amount in the cart or during checkout.

Delivery times:

  • Standard courier delivery: 5-12 business days after dispatch.
  • Standard postal delivery: 6-14 business days after dispatch.

*Delivery to islands (Cyprus, Canary Islands, Malta, Greek islands, etc.) is always paid and carried out via Latvian Post — Eksprespasts. Delivery price depends on the weight and volume of the order.

NON-EU COUNTRIES

Delivery is carried out via Latvian Post — Eksprespasts. The cost depends on the weight and volume of the order.

The parcel may be subject to customs duties. Information about payment terms and customs fees can be found on the website of your country's customs department.

We do not deliver orders to Ukraine.

CONTACT INFORMATION

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