Data Science. Basic Course

Proper relationships with clients are the key to long-term cooperation and successful sales. It can be challenging to establish them, and even more difficult to maintain and strengthen them. What needs to be done to ensure that even the most 'difficult' client remains satisfied? How to work with manipulative clients? How to properly say 'no' to a client and avoid conflicts? How to be flexible, but not too accommodating? Answers to all these questions will be found along with examples from the practical experience of the book's author, an experienced customer service and sales specialist Boris Shpirt. You will learn how to make the 'client - contractor' relationship mutually beneficial, and the author's illustrated case studies will help you remember the most important points.