Sales Management. Corporate Assessment and Training System

Is it possible to ensure that all customer service specialists are equally successful and bring profit to the company by increasing the number of satisfied customers?

In the book "Sales Management. Corporate Assessment and Training System," the issues of the performance of sales and customer service specialists are not only analyzed, but tools for solving them are also proposed.

With the help of these tools, you will be able to create a success modeling system based on the development of quality standards for customer interaction, a training system, assessment, and personnel selection that yield results for your company. Implementing this system will help not only to increase sales efficiency but also to reduce turnover, while optimizing costs for recruitment and training of the personnel itself.

The book also includes practical materials for creating a competency profile and developing an assessment center, a methodology for conducting sales training with exercises and a workbook.

Recommended for reading by sales department heads, managers, customer service specialists, personnel assessment specialists, and business trainers.