How to Hug a Porcupine: 101 Simple Ways to Care for Difficult People

If there are "prickly" people around you: hot-tempered parents, sensitive children, conflict-prone colleagues, or perpetually dissatisfied relatives — you know how hard it is to stay calm. This book will help you stop reacting to the "spikes" and learn to build warm, respectful relationships even with the most difficult people. You will learn to reduce tension, manage conflicts, and care for others without sacrificing yourself.

In this book you will find:
• 101 simple ways to improve relationships with "prickly" people;
• phrases and techniques that diffuse aggression and hurt feelings;
• ways to set boundaries without scandals;
• methods for communicating with difficult parents, children, colleagues, and partners;
• tools that will help you maintain calm and respect in any situation.