Negotiations from the Heart. A Simple Technology for Successful Communication

Negotiations don’t only happen in oval offices. You negotiate cleaning the room with your child, vacation dates with your partner, and discounts on tomatoes with the seller. Each time, you find yourself in a three-dimensional negotiation space, which, according to Tatyana Muzhitskaya, consists of tasks, relationships, and energy. Tasks are the goals of communication, relationships are the interaction styles of the participants, and energy is their state. To make communication effective, it is important to balance all three aspects. For this, the author suggests a simple step-by-step technology. Mastering it can change your attitude towards negotiations, making them both effective and interesting. It is no coincidence that the book is called 'Negotiations from the Heart'.