How to Talk to Jerks. What to Do with Inadequate and Unbearable People.

We all periodically encounter people with whom constructive conversation is impossible. How to deal with them? In this book, renowned psychiatrist and consultant Mark Goulston explains how to emerge victorious from destructive communication. He has extensive experience working with unstable... individuals, which allowed him to create a negotiation course for the FBI, and he knows that traditional methods of communication and argumentation do not work with them. Goulston shares his best techniques for reaching irrational people. He has used these methods to reconcile warring colleagues and save marriages, and you too can use them to keep irrational individuals in your life under control.