How to Talk to Jerks. What to Do with Inadequate and Insufferable People.

We all occasionally encounter people with whom a constructive conversation is impossible. What should we do with them? In this book, renowned psychiatrist and consultant Mark Goulston explains how to come out victorious from destructive communication. He has extensive experience working with unstable individuals, which allowed him to create a negotiation course for the FBI, and he knows that traditional methods of communication and argumentation do not work with them. Goulston shares his best techniques for reaching irrational people. He has used these methods to reconcile warring colleagues and save marriages, and you too can take advantage of them to keep irrational people in your life under control.