Virtuosos of Communication. The Secret of Successful Interaction with People

Virtuosos of communication are people who can successfully carry out any conversation. They can touch on complex, and sometimes not very pleasant topics for their interlocutor, while not hurting their feelings. They know how to win a person over and... make them share their thoughts. They are excellent negotiators and leaders. But how do they achieve this? In the pages of this book, Charles Duhigg shares the principles of effective communication. By providing examples from the practices of CIA recruiters and doctors, leaders of Netflix, and creators of the series 'The Big Bang Theory', he clearly shows how to establish contact with anyone, bypassing seemingly insurmountable differences. By applying new methods and practices, you will learn to listen and be heard, understand why communication fails and what needs to be done to fix the situation. With this knowledge, any conversation, whether a friendly chat or business negotiations, will proceed easily and productively.