Performance Management: How to Bridge the Gap Between Declared Strategy and Real Processes

Performance management is the process of managing an organization's strategy through a fully integrated system of business improvement methodologies. Performance management includes methodologies, measurement, processes, software tools, and systems for managing the organization's activities. Recognized expert in modern systems of... cost management and performance improvement, Gary Cokins, in his book shows how corporations can use performance management tools, both those that have existed for a long time and those created in recent years. The balanced scorecard, the concept of "six sigma," and process-oriented management allow for the collection of data, transforming it into information useful for decision-making.