Mayo Clinic Management Practice. Lessons from the World's Best Service Organization

Mayo Clinic is a nonprofit medical center that ranks among the top 100 American companies. For many years, Mayo Clinic has been considered the best medical institution in the USA, and thousands of patients from around the world come to be treated there. What makes it so special? Leonard Berry and Kent Seltman studied the management of Mayo Clinic and concluded that the reason lies in a special approach to service and each patient. The culture of service and a systematic approach to the organization of the clinic's work have led to outstanding results in the field of healthcare service provision. "Mayo Clinic" is one of the best books on modern customer-oriented service. The advice presented in it is universal for any service company seeking to apply the best global practices.