Найти выход: Как сохранить самообладание и выбраться из тупиковой ситуации

Our entire life is permeated with conflicts. They are usually avoided, but George Kolreiser — a management psychology specialist, consultant, and former negotiator — believes that one cannot turn away from conflict. Only by going through it can complex situations... in business and personal life be resolved.

In Kolreiser's terminology, "being a hostage" means feeling trapped, feeling powerless and helpless. In this case, proven methods used in working with hostage-takers can be successfully applied.

To resolve a conflict, one should not hide the problem — it needs to be identified and thoroughly examined. One must never think like a hostage and resign to being a victim. It is necessary to utilize the vast opportunities embedded in dialogue and collaborate based on the principle of reciprocity.