Well, I apologized! How to effectively apologize to your partner, friends, clients - and even to your dog

Effective communication — is undoubtedly one of the key skills for achieving success. But how often do you find yourself in a situation where a dialogue suddenly hits a dead end due to misunderstanding or offense, closing the paths to... further communication? In life, good apologies are often lacking — and it doesn't matter who is apologizing: you or someone else. At work and at home, on the street and among friends — you can always turn the situation to your advantage by simply learning how to apologize correctly and accept apologies. The authors of this book, Marjorie Ingall and Susan McCarty, have been analyzing apologies in the news, politics, and the lives of ordinary people for many years, so they know everything about them (and even a little more). And if you've ever gotten furious hearing instead of an apology the next «You misunderstood me», «Well, sorry, I didn't know you were so sensitive» or «But you always...», then this book is definitely for you, as well as for your offenders.