Who owns the ball? How to teach employees to keep the "ball" of responsibility in their "field"

Thomas Fritzsche — a certified psychiatrist and coach, founder and owner of TOMplus, a company specializing in continuous education in applied brain and heart psychology. For over 20 years, he has successfully trained and coached mid-level and senior managers, particularly in leadership and negotiation. «Why the hell are my employees so dependent? Why do I have to explain the same thing five times?» — a typical complaint from most managers. This book explains in great detail, in a real coaching format, how to turn subordinates into dependable team members. Its protagonist Martin — a manager of a dozen inert salespeople in a supermarket — under the guidance of «playing business coach» Steve Wilhelm, transforms them into proactive, result-driven team members. Watching this process is like attending a good management skills training. In the form of a short story, the author will tell how: - to increase employee productivity; - to clearly explain tasks to improve competence; - to correctly reward, motivate, and recognize employees; - to negotiate and discuss with colleagues; - to understand and accept one's own mistakes. «The coaching approach to managing employees allows not only to develop their independence and initiative but also to retain valuable personnel in the company. The author has managed to show all the nuances of applying coaching in the workplace in an easy and simultaneously instructive form of a business novel, which pleasantly surprised me. Read the book, and you will be able to turn your employees into partners in achieving common results». — Victoria Zaitseva, certified ICF coach, educator, business trainer with 15 years of experience, author of three bestsellers on Litres