Organization as a System: Principles of Building a Sustainable Business by Edwards Deming

The book by Dr. Henry Neave, a student, close friend, and colleague of Dr. Deming, is widely regarded as the best interpretation of Deming's teachings on new management.
A fundamentally different, humanistic view of management, developed by Dr. Deming in the second half of the last century, harmoniously combines the goals of business owners, managers, and other employees. The slogan of new management "Everyone wins" is reflected in the famous 14 points and the theory of profound knowledge.
Dr. Deming's methods and approaches are universal. They are applicable to both banks and large businesses, as well as small enterprises and organizations; they successfully work in industry, services, healthcare, education, insurance, trade, public administration, etc.