I Ask, They Respond: The Tools of Artful Dialogue

What do you think is the most important thing in communication? Perhaps the ability to look good, proper speech, or ease? Nina Zvereva and Svetlana Ikonnikova, specialists in communication, communication psychology, and rhetoric, believe that the most important thing in communication is questions. With questions, you can support your interlocutor or drive them crazy, make them think or feel sympathy for you. And answers allow you to establish friendly communication or, conversely, build a wall of alienation. This book is for everyone who wants to learn the art of dialogue: for parents wishing to find common ground with a teenager, journalists, HR staff, public officials, or company leaders. From it, you will learn what a "knockout question" is, who should not be asked questions during social conversations, and how to brilliantly respond to an uncomfortable question.