Shipping and payment

ORDER PROCESSING TIME

Usually, order processing takes 1-2 business days. However, during peak periods it may take up to 3-5 business days.

Items with the status «On request» are ordered directly from the publisher. In this case, the waiting time will be from 2 weeks.

DELIVERY TIME AND COST

Pickup from retail stores — free of charge. Delivery time 1-2 business days.

You can find store addresses in the “Stores” section. Your orders will be stored for 7 days. If you cannot collect your order on time, please contact the store where delivery is made.

  • DPD parcel locker. Cost — 2.59€. Free for orders over 30€.
  • Venipak parcel locker. Cost — 2.59€. Free for orders over 30€.
  • Omniva parcel locker. Cost — 2.99€.
  • Courier delivery. Cost — 5.99€. Free for orders over 50€. Delivery time — 1-2 business days after dispatch.

Important information! Maximum parcel size for parcel lockers — 32 x 61 x 35 cm. Maximum weight — 30 kg. Delivery time: 1-3 days after dispatch. Parcels are stored in the locker for 7 days.

PAYMENT METHODS

  • Cash payment upon collection in the store;
  • Bank transfer;
  • VISA, Mastercard, Paysera, Apple Pay;
  • Payment with an electronic gift card (online store only). You can purchase it in the «Gift Card» section.

EU COUNTRIES

Orders within the EU are delivered by courier services: DPD, HRX, DHL, Eksprespasts.

Delivery cost is calculated individually for each country. The exact amount can be checked in the cart or at checkout.

Delivery times:

  • Standard courier delivery: 5-12 business days after dispatch
  • Standard postal delivery: 6-14 business days after dispatch

*Delivery to islands (Cyprus, Canary Islands, Malta, Greek islands, etc.) is always paid and carried out by Latvijas Pasts — Eksprespasts. The delivery cost depends on the weight and volume of the order.

NON-EU COUNTRIES

Delivery is carried out by Latvijas Pasts — Eksprespasts. The delivery cost depends on the weight and volume of the order.

The parcel may be subject to customs duties. Information about payment terms and customs charges can be found on the website of your country’s customs department.

We do not deliver to Ukraine, Russia, or Belarus.

CONTACT INFORMATION

If you have any questions about your order, we will be happy to answer them:

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