Неудобные разговоры. Как общаться на невыносимо трудные темы

PROMOTION From the Publisher How can you influence the behavior of a boss who nitpicks at you over trivial matters? How to talk to your husband about cooling relationships? How to explain to your child that the purchase of a new computer is postponed indefinitely? We try to avoid uncomfortable conversations and even commend ourselves for our resilience. But we lose more if we remain silent and endure. This book, based on 15 years of research at Harvard, will help you communicate effectively with different people in various situations. It will teach you: ? to focus on what you hear rather than what you say; ? to view the situation from different angles and adopt a position of "and" rather than "or"; ? to block attacks and tricks from your interlocutor; ? to control your emotions during a difficult conversation; ? to listen sincerely, show empathy, and finally stop postponing conversations! ABOUT THE AUTHORS Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have consulted for businessmen, governments, organizations, communities, and individuals around the world, and have written about negotiation and communication in various publications, from the New York Times to Parents magazine. Stone and Heen are the authors of the book "Thanks for the Feedback". The book is also titled "Uneasy Conversations. How to Communicate on Unbearably Difficult Topics." REVIEWS "Incredibly clear examples and precise advice that we have never seen before." — Dallas Morning News "The only people who don’t need to read 'Uneasy Conversations' are those who never work with others, under any circumstances." — Peter M. Senge, author of the bestseller "The Fifth Discipline" "On the application of emotional intelligence in the most difficult moments of life." — Daniel Goleman, author of the bestseller "Emotional Intelligence at Work" QUOTES • The more you relieve a person of the need to defend themselves, the easier it becomes for them to perceive your words and reflect on complex...