Five Languages of Apology

It seems that nothing could be simpler: to casually say "I'm sorry" to a stranger on the street and receive a reply like "You're welcome" or a similar short response. But there are situations when it is not so easy to apologize and not so simple to receive forgiveness. In fact, the type of relationship "to apologize - to forgive" runs through all human society; forgiveness is sought not only by individuals from one another but also by entire countries. The authors of this book believe that our world would be much better if we all learned to sincerely ask for forgiveness, and therefore they offer readers various paths leading to the restoration of good relationships between people, based on the ability to apologize and forgive.