How to Talk to Jerks. What to Do with Inadequate and Unbearable People in Your Life

The author of the bestseller "I Hear You" and experienced psychiatrist Mark Goulston discusses how to deal with unbearable people.

We all occasionally encounter people with whom a constructive conversation is impossible. How to deal with them? How to talk to someone who is completely uncontrollable? In this book, renowned psychiatrist and consultant Mark Goulston explains how to emerge victorious from such destructive communication. He has extensive experience working with unbalanced individuals (which allowed him to create a negotiation course for the FBI), and he knows that traditional methods of communication and argumentation do not work with them.

This book is about how to communicate with unbearable individuals while maintaining your sanity. Inside, you will find specific psychological defense techniques against "everyday crazies" who infect others with their irrationality and are unable to resolve any issue constructively and rationally.
You will learn:
Why people behave the way they do
.
How instinctive reactions can escalate situations - and what to do about them
.
When to confront a problem and when to walk away from it
.
How to apply proven techniques described by the author.
This book
is for everyone who has to communicate with unbearable people.
Mark Goulston is a psychiatrist specializing in business. Early in his career, he worked with individuals prone to suicide and violence. This enabled him to create a training course for negotiators for the police and FBI.
Based on his own experience, he has developed the ability to persuade any individuals, and the methods he uses formed the basis of the book "I Hear You".
For the past 25 years, Dr. Goulston has worked with organizations of various levels and profiles, training employees in developing listening, persuasion, and “bunker-busting” skills.
His clients have included Goldman Sachs, IBM, Federal Express, Xerox, Deutsche Bank, Bloomberg, Kodak, Wells Fargo, Bank of America, the Los Angeles Police Department, and the FBI. Dr. Goulston was a professor for over 25 years at the renowned Neuropsychiatric University at the California University in Los Angeles and has been listed among the best psychiatrists in the USA in 2004, 2005, and 2009.
He writes articles for the Harvard Business Review, and he is often asked to comment on articles for The Wall Street Journal, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and on the Oprah Winfrey Show and Today.