Angry Customer, I Love You

This is the second book written by Vitaly Antochenko - a well-known Russian specialist in the field of service culture, a certified trainer and developer of corporate seminars on effective management and motivation, and president of the "United Consulting Group"... holding.The author offers practical technology to solve one of the most difficult tasks of any business providing goods or services - conflict situations with dissatisfied customers.What are the reasons for the emergence of angry customers? Is the phrase "The customer is always right" true? How to behave during and after aggressive communication? Who is responsible for solving the problem? Does an Angry Customer affect the prosperity of your enterprise?All the presented ideas and recommendations have been successfully tested by the author based on many years of practice.The book is aimed at both leaders and professionals in the Russian business sphere, as well as ordinary employees of any company, and everyone who cares about the culture of Russian service and its worthy development.