Text on the Shelves: A Brief Guide to Business Correspondence

Business correspondence is always important, but far from always simple. Mistakes in it can have serious consequences — from misunderstandings of your thoughts and ideas to the destruction of a business. Maxim Ilyakhov's brief guide will help you make written communication with partners and clients as effective and safe as possible. Here you will find the most useful tips and tools from all of the author's books, as well as his answers to questions from employees and managers of Russian companies during training sessions and master classes. You will learn how to avoid annoying mistakes in correspondence, how to set tasks, criticize and make claims, report, use visualization skillfully for presentations, compose business proposals, etc. The book also includes an electronic application — a guide to business correspondence, which can be used as a universal template.