Договориться не проблема. Как добиваться своего без конфликтов и ненужных уступок

Take an espresso, add lemon, and enjoy the unforgettable taste of romano while diving into the book "It's Not a Problem to Negotiate." Chris Voss, an FBI hostage rescue specialist, spent many years negotiating with terrorists and criminals. He presented his experience in extreme negotiations in 9 principles that you can apply in any situation.